cancellation policy

Please allow 48 hours' notice to cancel or reschedule your appointment. Late cancellations (less than 48 hours' notice) will be charged 50% of the booked service. No-shows will be charged 100% of the booked service.

Cancellation policy includes partial cancellation on the day of your appointment. If you no longer require booked services, you must give 48 hours' notice. Failing to do so will result in that service being considered a no-show and a 100% charge will apply.

Retainer (deposit) for facial appointments- effective immediately there will be a retainer (deposit) required to book any facial, even if you have a gift card. Retainers (deposits) will go towards final service price. If you need to cancel or reschedule your appointment, you must do so with 48 hours notice. Your retainer (deposit) can only be transferable once, after that you will loose your retainer (deposit.) If you have a gift card, a deposit is still required to hold your appointment time. Your deposit will be refunded to you at time of gift card redemption.

*Late Policy- There is a 5 minute grace period, accommodating late guest is often impossible. If you exceed the grace period time frame you will be charged a $10 late fee. If you are late by 10 minutes or more it will result in your appointment being considered a no-show and 100% of the service fee will be charged.